FAQs | Caring For You

FINANCE FAQS

01 When do I receive my payslip and where can I find my payslip?

Payslips will be sent out Wednesday afternoon before the close of business hours. Payslips will be sent to your personal email, and you can locate this on the Caring For You Member’s App under “Payroll Details”. If you cannot locate your payslips in your emails, we suggest you check your junk or spam folders and ensure Caring For You is selected as a “safe sender”.

02 When will I be paid?

Payments are processed on Thursday morning each week. Payment may take up to 2 business days to reflect in their account depending on their bank processing times. If you do not receive your pay within the 2 -business day period, please contact the Finance Department as soon as possible. finance@caringforyou.net.au

03 How does the pay cycle work?

Payment is made one week in arrears, for example your weekly pay is for the Monday-Sunday of the previous week.

04 What do I do if I’m paid incorrectly?

Please contact Caring For You on 1300 369 206 or email finance@caringforyou.net.au stating your query.

05 How do I update my Tax File Declaration information?

Unfortunately, we do not accept paper forms so please log into your Caring For You Member’s App and complete the “TFN Declaration Form”. Once we have this information, the Australian Tax Office will approximately take two days to process this.

06 How do I update my bank details?

Please log into the Caring For You Member’s App and on the menu bar, please select “Payroll Details” and update your bank details accordingly.

07 How do I update my super details?

Please email super@caringforyou.net.au regarding your query.

08 Why isn’t my Public Holiday rate/overtime rate 2.5 times my hourly rate?

In accordance with the Modern Nursing Award, the applicable public holiday rate is 2.5X the un-casualised base rate of pay; your rates with C4U do include casual loading, and as a result the public holiday rate is not exactly 2.5X the usual rate.

09 Do you offer salary sacrifice or salary packing?

Salary sacrifice is available with your superannuation only. Unfortunately, salary packaging is not available.

10 I need a document stating my hours and qualification (Statement of Service)

Please email the finance department. finance@caringforyou.net.au

11 How do I submit my timesheet if I did not get my supervisor's signature at the end of my shift?

Have you already left the facility? If so, call our team on 1300 369 206 or email allocations@caringforyou.net.au

GENERAL MEMBER FAQS

01 Can I use my International mobile device to access the C4U Member's APP?

The C4U Member's APP only works on Australian Mobile devices.

02 I have just joined the C4U team. I have not received my uniform or ID badge yet. Can I still work shifts before I receive them?

Yes absolutely. We understand that your uniform and ID badge will take a few days to arrive at your home address. In the meantime, you can attend shifts wearing either a plain, well-presented black polo shirt. Please advise the allocations team when they confirm your shift so they can notify the client.

03 I cannot see any shifts that are close to my home address on the “released shifts,” how do I find out about shifts in my area?

Our allocations team do their best to get shifts filled quickly! The best way to be offered shifts is to always ensure that your availability is up to date and your distance filters are correct. If you need assistance entering your availability, please call the team on 1300 369 206 or email allocations@caringforyou.net.au

04 My member's App has stopped working/I cannot log on. What do I do?

We are here to help! Simply give us a call at 1300 369 206, and we can assist you.

05 I have recently gained my Nursing Registration and would like to update my qualification with C4U, how do I do this?

Congratulations on your Nursing Registration! We would like you to continue your Nursing Career with C4U Simply send us an email at upgrades@caringforyou.net.au or call us at 1300 369 206, and we can assist you with your upgrade request.

06 What do I do if I need to pull out of a shift I have already accepted?

If you are unable to complete your shift, please call 1300 369 206.

07 What do I do if I am running late for a shift?

If you are running late, please call the allocations team at 1300 369 206 to advise of your estimated time of arrival to your shift.

08 If I am moving address, can I still work for C4U?

If you are moving address, please call 1300 369 206.

09 Do I need to have Professional Indemnity Insurance (PII)?

As a nurse and/or midwife, you are required to meet the Nursing and Midwifery Board of Australia’s (NMBA) registration standards, including having appropriate PII arrangements in place when you practice. It is compulsory to hold your own PII when working as a registered practitioner with Caring for You to ensure adequate and appropriate cover for all aspects of your practice.

10 Who do I contact if I need Members Support?

Contact our wonderful team at enquiries@caringforyou.net.au or call 1300 369 206

11 My member's App has stopped working / I cannot log on. What do I do?

Please contact ithelpdesk@caringforyou.net.au or if urgent, call 1300 369 206

12 I'm moving house! What do I do?

Please contact ithelpdesk@caringforyou.net.au or call 1300 369 206

Member FAQs

FINANCE FAQS

GENERAL MEMBER FAQS

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